The shock is not really rebuildable - most of these bike parts are no longer "serviceable" like old stuff was.
Definitely a replacement is in order. We *might have some spare replacement Q shocks that we can sell you one - but email Katie at support@cruzbike.com to be sure. Let her know I sent...
The Tektro's on the A4x are short pull.
Normally these would be paired with road brifters (like the S40) but the levers on the A4x are the MT2.1 Eclipse and have the adjustable pull ratio. This is why during the build it is important to make sure the cable head is pulling from the innermost...
Also as far as doing the one-hand reach. Try not to over-grip the bars and think about it too much. The most common thing I see is a bit too much of a constant over-controlling of the bars. The key is relaxing with control.
Before long you will be even able to take pics and video one-handed...
For an easier to reach bottle situation behind the seat - I recommend doing a new drilling to lower the position of the bottle cages. The stock position is higher but if you use a nice new bit to make new lower holes the reach-back will be easier.
I already have spec'ed future seats to have...
Pro tip - if you are having some shifting or brake rub, particularly on the front drive wheel, before making a bunch of DR adjustment or turning a single screw - check to make sure your thru-axle is tight!
Over time the drive wheel on a through axle bike can loosen a bit, and that will separate...
Well all - we capped off a GREAT WEEK in Oregon and it was a ride for the record books. More info and pics/vids to come in the following days, and I hope those of you that were on the ride post some good stories and anecdotes here too.
One fun highlight: Having an old dude in an old beater...
The main thing to know for sure to get the correct info here is if you have a through axle Q or a quick release. I am not sure we had through axles on the Q in 2017.