The solution is to bend it
The solution is to bend it straight. The hanger is made of an alloy that allows a little bending. This is so that the derailleur hanger bends rather than the derailleur itself getting damaged.
Which way - I cannot advise you from here, sorry. There are bike shops. There is a special tool available which is a long arm that screws into the hanger instead of the derailleur,and sweeps out the circle of the wheel rim, to reveal if the plane of the derailleur hanger is true. Or an experienced eye can often see it, and an experienced hand can often succeed by grabbing the derailleur body and just bending it true again. It is your challenge and yours alone to know which is the right approach for you.
What we know here, intimately on this forum and through our customer support is how to get the best out of riding a cruzbike. Ergonomics, how to set up the frame, that kind of thing. Questions like how to fix a flat tire, how to tune a derailleur, how to mainitain cables - these are generic bicycle technology questions.
Now, is your derailleur hanger bent? Hmm - I have no idea. Maybe you have a cable housing route that impedes the cable moving inside it. I suggest you get someone to have a look at it all for you.