Here is what I got, after chasing down Scott, the production manager. I think other folks with the same issue should complain to them as well. Or maybe this is a non-issue.
-----Original Message-----
From: Scott Warren <
scott.w@cobbcycling.com>
To: Michael Lo <
cpml123@aol.com>
Sent: Wed, Jan 24, 2018 12:55 pm
Subject: Re: Question about the 155mm alloy compact crank installation issue
The only possible situation that I can see is that if the outside bolt cover that uses a 10mm allen head is tight against the 8mm crank bolt it creates a false torque reading. After repeated use maybe it reduces the pressure. I'm not sure to be honest, This is the first I've heard of this situation and you are telling me there are three of you with the same symptoms. I've installed several and we've sold thousands but I havent heard this issue before.
Scott
On Tue, Jan 23, 2018 at 5:57 PM, Michael Lo <
cpml123@aol.com> wrote:
Hi Scott,
Any solutions to this issue?
Thank you,
Michael
-----Original Message-----
From: Michael Lo <
cpml123@aol.com>
To: scott.w <
scott.w@cobbcycling.com>
Sent: Fri, Jan 19, 2018 09:39 AM
Subject: Re: Question about the 155mm alloy compact crank installation issue
Yes threaded.
Thank you, Michael
-----Original Message-----
From: Scott Warren <
scott.w@cobbcycling.com>
To: Michael Lo <
cpml123@aol.com>
Sent: Fri, Jan 19, 2018 09:07 AM
Subject: Re: Question about the 155mm alloy compact crank installation issue
Michael,
What type of BB is in your bike? Threaded?
Thanks,
Scott
On Thu, Jan 18, 2018 at 2:07 PM, Michael Lo <
cpml123@aol.com> wrote:
Hi Scott,
This is Michael Lo. Your sales department gave me your email about my question about the crank.
I had Sram Rival compact crankset (GXP bottom bracket). I took it off. Installed this crank. First time I tightened it to 35 ft lb (with torque wrench), there was a gap of 1-2 mm between the non drive crank arm and the BB. I had to loosen the crank and re-tighten the crank arm to the right torque, This time the arm touched the BB. So no gap, but the BB is a little wobbly. I loosened the crank arm again and re-tightened it again to 35 ft lb. The third time finally it's solid with no play or wobbliness. This is opposed to the Sram crank where it gets tightened with no play the first time.
I have a Cruzbike, so I asked if that's normal on the cruzbike forum. Two other members said they recently bought the alloy Cobb cranks and had to same issue of having to repeat tighten, loosen, and re-tighten. They asked me to represent three of us to ask you if this is a manufacturing problem or if it's normal. Also, we did not install the wave washer, which was impossible to get on the crank spindle anyway as the tolerance was so tight or a little too small for the spindle.
Thank you,
Michael