Thank you for the response.
Yes, perhaps the stem was already cut. The included paper said to cut it to nine inches and it is longer than that, but I didn't really understand what it was telling me to do. I also considered that they are busy sending out the bikes and recovering from RAAM. I don't mind taking a number, but I guess it would be nice to know my messages have been received after a couple of days have gone by. Maybe the start of the new week will bring a response.
Sometimes a quick phone call can get the answers much more quickly than numerous back and forth emails.
My budget dictates that I not spend any more on this bike than I have already spent at this time, considering that I paid the premium shipping and so forth for the complete. I just really wish the seat cushion were better quality. Grips are not expensive. One of mine came with a slit down the side and probably won't hold up long and I will be replacing them, but that is not a big ticket item. A new seat cushion is. I even considered trying to find foam and make something, but it would be difficult to find a material that ventilates the back. A foam seat pad I am used to.
I just watched the video for the frameset build and realize that there is a part mentioned in that video that is not installed on my bike, a locking headset spacer. I don't know how important it is but from the video it sounds important. Is that why my handlebars are not holding straight?
As for the accessories, I don't know the answer. Hopefully I will get a response soon to my emails, phone call and FB message.