SRAM and Bike Friday
In fact, I'm a longtime customer of Bike Friday and have bought many things from them over the years. Check out their stuff and you might become a customer too. They make what is probably the best mini-folding bike around.
Now, SRAM is well-known for being unresponsive, especially to anything but German-language queries, and unwilling to ship parts to the US. Good luck with that. Bike Friday sells a good selection of SRAM parts, including those very-bendable push-rods that many Quest owners will ultimately need. One assumes they are making a profit when they sell this stuff.
But there's a larger issue here, which I'll explore by example. I am employed as a research scientist, not as a sys-admin or software engineer. Nevertheless, I've written a fair bit of the code used at my lab and elsewhere, and thus get a stream of questions from other users. But it is most definitely not my job to consult on software, and I am quite busy with my own work. I could see these questions as a pure interruption, which they are in the sense that it takes time and I get nothing for it. I could sarcastically tell questioners to RTFM, or go to the consulting desk, and I do discourage simple questions that are explained in the manual. But working in a team means "helping the world go round", and I accept spending some amount of time doing unpaid services like answering user questions that are really not my job. I think Bike Friday similarly sees themselves as part of a bicycle community. By sharing knowledge and pushing that community forward they gain a reputation that makes people like me want to buy stuff from them. We can't abuse that reputation, and they always have the choice to not answer, but I'm sure that if they asked me a question about something I knew I'd spend the 5 minutes it took to give a good answer, even if they weren't paying me. And if everyone took the attitude of being too busy to answer questions that weren't directly related to a sale, we'd all still be riding velocipedes.
After 3000 miles, my dual-drive hub was making a faint clicking while pedaling, and the wheel didn't spin freely. The SRAM documentation aside, lubing the push-rod per the Bike Friday manual fixed it.
BK