I have borrowed a Cruzbike Quest and rode it a for a while a couple of summers ago. I returned it after a couple of bad falls. When this opportunity to buy one came about, I jumped on it, and now own a green one that I have assembled, having purchased the complete basic. I have ridden recumbents since the late 1990s and my main bikes now are both Tour Easys. I also still own a Rans Rocket, which was my second recumbent. I traded my first recumbent, a Rans Gliss, to a gentleman for his Tour Easy. I love the Tour Easy and it is very easy to ride and climb and everything else. Even though I had trouble with the Quest, I am looking forward to spending time and doing better with the T50 and probably, since it is not really geared for climbing and I may never use clipless pedals with it, will use it for mostly flat rides and for trail rides, taking on trips for trail riding, and just generally getting around town and looking cool.
I am not a mechanic and was able to assemble the bike, with help from various videos and whatnot. I posted a new thread related to my experience but no one has chimed in yet. A parts list and a diagram of some sort would have been helpful. I realize there was not much to do to put the complete together, but I originally could not find the part to attach the derailleur and found it loose in the packing in the big box. I also did not cut down the stem, because I had no idea where to cut. Probably I could use it to be a little lower, but I am not going to take a hacksaw to it, having no idea what I am doing. The videos from Cruzbike were a good start but the bike being used was not representative of the bike I purchased, and things like installing the steerer tube definitely were not as easy as it looked in the video. I am not especially thrilled with the seat and grips. The quality of those, in my humble opinion, is significantly inferior to what I expected, even though I did not buy the deluxe version. The video for the accessories, likewise was not a lot of help, and, in fact, I am unhappy with the accessories that I purchased on the recommendation that we received after pledging to buy a bike. I have not succeeded in getting in touch with customer service yet and am wondering if anyone knows how long it takes to get a response. I need parts and advice for rack installation, or directions how to return them for a refund.
I know several Cruzbike owners in my town, Fresno, California, and we even have a local dealer, but they are not widely ridden. I ride fairly often with a friend with a Silvio. She really does outride me, but we do okay and I am better at directions and so end up being the navigator. I would love to show off my new green T50 and encourage people to buy them, and will as soon as get some answers to make sure I have not left something off (people talking about lock rings and such and the extra clamp I found in the packaging with no instructions about where it goes). I may approach the dealer if necessary, but would prefer not to, since I did not buy the bike from him.
Any feedback or suggestions would be great, and I look forward to being part of the Cruzbike community.