"I believe that with this tread we run into a similar situation as we lived once in November 2013 with a member called pRC from Raleigh, NC. He drove John T. nuts until he gave his final answer (read John T. Nov.9 2013)"
After some digging I found this on the site. I see now why you didn't quote it in your post. (I'm pasting it below for those curious.) Thanks for the heads up. I will assume I fall into the same category of customer and will take my business elsewhere. Cruzbike and I will both be happier, because -- and I operate my own small business too -- as the commenter immediately following John T. remarked, there are other approaches to customer service than this company's.
Bye.
John T., 9 Nov. 2013: "I don't take the view the customer is always right, nor that the customer is always worth the effort. If you can't make sense of the information provided, please go elsewhere, you will not be missed".
After some digging I found this on the site. I see now why you didn't quote it in your post. (I'm pasting it below for those curious.) Thanks for the heads up. I will assume I fall into the same category of customer and will take my business elsewhere. Cruzbike and I will both be happier, because -- and I operate my own small business too -- as the commenter immediately following John T. remarked, there are other approaches to customer service than this company's.
Bye.
John T., 9 Nov. 2013: "I don't take the view the customer is always right, nor that the customer is always worth the effort. If you can't make sense of the information provided, please go elsewhere, you will not be missed".